Refund Policy

We want you to be confident in your purchase.

Eligibility

You may request a full refund of a purchased exam if both are true:

1. It is within 7 days of your purchase, and
2. You have not submitted (finished and received a score for) a full attempt in Exam mode for that exam.

Browsing the material, using Learning or Quiz mode, and starting but not submitting an Exam-mode attempt do not affect your eligibility. This lets you try the material and still get your money back if it is not right for you, while keeping the policy fair to everyone.

What is not refundable

Purchases requested after the 7-day window, or after you have submitted a full Exam-mode attempt, are not eligible. Refunds apply to the exam purchase itself.

How to request one

Email support@tikou.org from the address on your account, with the exam name and your order details. We will confirm and process eligible refunds to your original payment method through Stripe, typically within 5–10 business days depending on your bank.

Contact

support@tikou.org